Emotional Intelligence – What You Need To Know

What is emotional intelligence? The Ultimate Guide

What Is Emotional Intelligence?

Emotional intelligence (EQ) is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills:

1. Emotional awareness, including the ability to identify your own emotions and those of others.
2. The ability to harness emotions and apply them to tasks like thinking and problem solving.
3. The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person.

In his best-selling book ‘’Emotional Intelligence’’, psychologist Dr. Daniel Goleman indicates that there are five domains of emotional intelligence. These are:

1. Knowing one’s emotions.
2. Managing [one’s] emotions.
3. Motivating oneself.
4. Recognising emotions in others.
5. Handling relationships.

Why is Emotional Intelligence Important?

Importance of Emotional Intelligence

Emotional intelligence is critically important for every facet of our life – whether it’s personally or professionally. Here are some of the reasons why it is so essential:

Mental Well-Being

Emotional intelligence affects our outlook on life and our attitude. It can also help avoid mood swings and depression as well as easing anxiety. Therefore having a high level of emotional intelligence directly relates to an optimistic attitude and positive outlook on life.

Physical Health

Taking care of your body has a profound effect on our overall well-being. Having an awareness of how we handle stress allows us to maintain good general and good emotional health.


Understanding and managing your emotions allows you effectively communicate your feelings in a constructive way. By relating to and understanding the feelings, needs and responses of those we care, we are able to have stronger, more fulfilling relationships.

Conflict Resolution

It is easier avoid or to resolve any conflicts if you are able to recognise people’s emotions and empathise with their outlook. Emotionally intelligent people are also more adept at negotiating because they are able to understand the desires and needs of other people. Simply put, if you can perceive and understand what people want, it is easier to give it to them.


Relating to others in a positive way, understanding their motivations and building strong, solid bonds with co-workers ultimately allows those with higher emotional intelligence to be stronger leaders. Effective leaders are able to distinguish what the needs and wants of their people are. This allows for needs to be met in a way that inspires workplace satisfaction and efficiency. Emotionally clever leaders can build strong groups within the workplace – using the emotional diversity of each team member to strengthen the team as a whole.


Emotionally savvy people have reduced procrastination levels, improved concentration levels and increased self-belief. Emotional intelligence allows us to have a more resilient outlook by being able to easily overcome setbacks. It also allows us to form stronger networks of support. The ability to delay your sense of fulfilment and see the long-term unswervingly affects your ability to succeed.

Why is Emotional Intelligence Important At Work?

Emotional Intelligence at Work: The Benefits

It’s really important that you’re emotionally intelligent at work. The ability to manage oneself directly impacts your work relationships and your overall performance. Some of the benefits of having a high EQ include:

1 Collaborate effectually with co-workers.
2 Effectively manage challenging situations.
3 Remain calm under pressure.
4 Successfully manage other people when negotiating.
5 Express themselves in a clear manner.
6 Gain respect from others.
7 Learn from relationships.
8 Positively influence other people.
9 Entice other people to help them out.
10 Recognise their emotional reactions to people and/or situations.
11 Motivate themselves to get things done.
12 Better organisational communication.
13 Manage themselves efficiently when negotiating.
14 Manage your stress levels.
15 Know how to be positive, even during problematic situations.

How Can a Lack of Emotional Intelligence Affect Your Career?

Low emotional intelligence can affect your career

There are many ways having low emotional intelligence can affect your career. These include:

• In the professional world, you should always aim for a ‘’win-win situation’’.
• If you only care about your own agenda, you might be perceived as being selfish.

• Insensitive people are often perceived to be uncaring.
• Their colleagues are less likely to offer help or want to work with them.
• People who are insensitive are less likely to be promoted.
• Also, insensitive people generally do not make good leaders.

• Typically arrogant people believe that they ‘’know it all’’ and are unwilling to learn from others.
• Being unteachable is an extremely negative trait in the eyes of an employer.

• Although being open with your emotions is good, lashing out in anger can derail your whole career.
• Aggressive and volatile people can upset team members, cause dysfunction in group projects which can ultimately lead to failed tasks and initiatives.

• It’s difficult for an inflexible person (in both their thoughts and approach) to be a team player.
• By believing that your way is the only way you may alienate yourself in today’s professional environment.

Hiring Emotionally Intelligent Staff

Hiring emotionally intelligent people

Emotionally aware staff will be able to assimilate into the workplace with greater ease than those who are simply competent at their job. An emotionally intelligent staff enables them to work together for maximum efficiency. This can only lead to success for the company. Therefore during the interview process, employers will look for some of the below listed traits when determining who they should hire.


An emotionally intelligent person that has empathy will always have compassion as well as an understanding of human nature. This allows that person to connect with other people on an emotional level. Being able to empathise allows a person to be of great service and reply genuinely to others’ concerns.

People Skills

Emotionally intelligent people are able to trust quickly and build rapport with their co-workers. They generally enjoy other people and have the respect of others around them while also avoiding backstabbing and power struggles.


If you have a healthy sense of self-awareness, you can understand your own strengths and weaknesses. In addition to this, you can also see how your actions affect others. If you are self-aware, you are usually better at handling and learning from constructive criticism as opposed to someone who is not.


Emotionally intelligent people are self-motivated. They are not motivated simply by a title or money. They are typically optimistic and strong when they encounter disappointment and are driven by an inner ambition.


Having a high EQ allows you to maturely reveal your emotions while also being able to exercise restraint when it is needed. Instead of squashing your feelings, you can express them with restraint and control.

How Emotionally Aware Are You?

How emotionally aware are you?

Understanding the relationship you have with your emotions is central to building your emotional intelligence. A group of researchers recently put together five central questions that can help determine your connection to your emotions:

1. Do you pay attention to your emotions? Do they factor into your decision making?
2. Do you experience feelings that flow, encountering one emotion after another as your experiences change from moment to moment?
3. Are your emotions accompanied by physical sensations that you experience in places like your chest, stomach or throat?
4. Do you experience individual feelings and emotions, such as fear, anger, joy, sadness, each of which is evident in subtle facial expressions?
5. Can you experience intense feelings that are strong enough to capture both your attention and that of others?


To learn more about how you can build your emotional intelligence please see more here

Malala Yousafzai

At the tender age of 18, Malala is a dynamic leader – she has already inspired millions of people all over the world. Malala continued to campaign for free education for children worldwide, regardless of the danger she was in by the opposing Taliban. She has become an international symbol of activism’s triumph over animosity. Malala’s catapult into fame has allowed young people to have a voice among world education leaders. The future is bright for Malala Yousafzai. Let’s have a look at her inspiring journey so far!

Malala Yousafzai-infographic

How to be an Excellent Public Speaker – Infographic

Whether we like it or not we can’t avoid public speaking. Studies show that after death and spiders, speaking in public is what people fear the most. Luckily, with some practice and confidence, you can give a winning presentation people will remember for all the right reasons. Let’s take a look at this infographic we created that offers tips and advice on how to be an effective public speaker.

how to Be an excellent public speaker-infographic

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The Introvert Leader

There has been a significant amount of research in the recent years exploring the dynamics between introverts and extroverts in the workplace. Firstly, it is to be noted that these are not two fixed points on a graph – people can have various degrees of extroversion and introversion. However, although the divide between these two concepts is not straightforward by any means, there are some general factors and insights that can increase one’s understanding about individual differences when it comes to intro- and extroversion. Instead of labelling the behaviour with extremes, the key is learning how to recognise, respect and value the talents and perspectives of others. In addition to exploring the dynamics within a team, there has also been discussion whether an introvert can be a proficient leader, particularly in an extrovert dominated environment.

The Introvert Leader

It is often an assumption that introversion is related to being shy or being antisocial in some way. However, it is in fact primarily about how one responds to stimulation, including social stimulation, which operates at the level of the nervous system. Therefore, it is not merely a preference as introverts typically dislike noise, interruptions, and big group settings. They tend to prefer quiet solitude, to have time to think before speaking or acting, and to build relationships and trust one-on-one. Introverts generally recharge with reflection, and focus deeply on work, but for extroverts, being around other people in fact gives them energy. So can an introvert be a leader?

A lot of us can recognise within ourselves to some extent whether we are energised by external or internal stimuli. For leadership, it is important to increase one’s own awareness in terms of behavioural responses and find ways to make the demands of one’s job work for them, whether they consider themselves an introvert or extrovert.  Crucially, introvert leaders should acknowledge the importance of being comfortable sharing enough of themselves to make interpersonal connections, the foundation for building trust among subordinates.  By adapting to the environment and building connections one would show others not only that they are not self-absorbed, but importantly, that they have the self-confidence to command respect. Being an introvert in extrovert dominated environment is therefore not about ‘faking it’, but adapting to the world and people around you.

Research in this area has concluded that extroverted leaders — who are likely to be comfortable expressing themselves and voicing their opinions — work well with their subordinates when the members of their team are more passive and dutiful followers looking for guidance. Extroverts bring the vision, assertiveness, energy, and networks necessary to give them direction. However, in a more dynamic environment where everyone is eager to express their ideas, extrovert leaders are more likely to feel threatened and even clash with their subordinates. In contrary, workplaces with confident, self-starting workers, introverted leaders tend to feel more at ease.

Introvert leaders can also excel in leading innovative projects, as they are not hindered by routine and generally possess strong critical thinking abilities. They have an ability to focus and concentrate for long periods of time and tackle an issue until they’ve figured out a solution.

18smhbx1pvip8jpgIntrovert leaders can be very effective when teaming up with people who complement them, helping them translate their ideas and voice them into the organisation. They are likely to listen, and be receptive to good ideas which can further increase the potential of their whole team. Introvert will take in information thoughtfully — and they are mentally capable of holding off from responding immediately. This can be crucial in conflict situations and miscommunication.

So we can conclude that various factors in one’s personality can bring important aspects on board in leadership behaviour and team dynamics. Furthermore, a great leader is self-aware and willing and able to adapt and modify their behaviour as needed to lead others as well as turning diversity into success. It is therefore about finding their own niche in being a leader who is maximising the full potential of themselves and others.

Why Employee Recognition is Important for Business Performance

Employee recognition lets employees know that their hard work is appreciated. It doesn’t have to cost the business anything – it can be done in less than a minute. The results of which can have a lasting impact. By communicating to employees how much their work is valued is an important but often overlooked way to maintain high levels of workforce satisfaction and retention. Recognising the assistances employees make to a company helps solidify relationships, fosters employee engagement and loyalty to the business. This info-graphic we created looks at why it’s always important to recognise the hard work of your employees.


How To Master Your Memory

While a lot of emphasis may be placed on physical exercise in the modern world, improving and challenging your memory is just as important. This infographic provides an overview of some helpful memory techniques as well as offers a list of daily memory exercises.

How To Master Your Memory

Shaping and Developing Personal Resilience – The Process and the Outcome

Resilience: The ability to bounce back from setbacks and to keep going in the face of tough demands and difficult circumstances, including the enduring strength that builds from coping well with challenging or stressful events

As no one can avoid the adversities and challenges that they are inevitable to come across at some point of their life and career, the real skill is the resilience to bounce back.  Applying to both individuals as well as organisations, resilience is not about learning to fail, but learning to bounce back and the process and outcome of it. The key word however is learning; the outcome of resilience can have substantial effect on an individual, whether it’s in terms of a progression in their career, beginning of a new career path, or generally improving one’s life satisfaction.resilience

Crucially, personal resilience is not to be considered as a trait that people either do or do not have. After all, we are born with utter helplessness as new-borns, eventually gaining personal control. Thus, personal resilience is not an unchanged trait, but something of a more complex nature that can be further developed. Even in evolutionary terms, life itself is the most resilient thing that exists and biological diversity ensures human adaptability to the new circumstances and challenges. Adaptability and resilience also manifests in individual differences when facing everyday challenges in terms of individual thinking styles and behavioural coping mechanisms.

Therefore, as evolution may suggest, variety in humans is a crucial factor for resilience to manifest itself and this is where resilience’s complexity comes into show. Personal resilience involves behaviours, thoughts, and actions that can be learned by and developed in anyone – essentially resilience is about increasing one’s awareness and self-control. Once one reaches this awareness, they can consciously take action to regain their position, allowing them to channel energy more adaptively and constructively in the face of changing circumstances and pressures. Personal resilience consists of individual characteristics and situational factors that define the process and outcome of a situation. The main areas that shape personal resilience through the interaction between individual characteristics and situational factors can be narrowed down to:

  • Confidence – Positive attitude, self-belief and optimism

Start focusing on what has gone well and stretch yourself further

  • Purposefulness – Self-control and meaningfulness

Create meaningful goals for yourself

  • Adaptability – Intelligence , mastering of new skills and ability to improvise

Engage in changing yourself in order to deal effectively with change

  • Self-regulation – Mindfulness and self-awareness

You are not your thinking. You are the person observing your thinking. When you feel anger, you’re in control of what you do next. When you are angry, you’ve lost control 

  • Social Support – Empathy and awareness of self and others

Develop your Emotional Intelligence by connecting with others 

  • Bigger Picture – Perspective

Write a brief personal vision statement with your most important values and the key parts of your life. Even if you’re facing a career crisis you will feel better if you can keep your perspective.


Resilience is thus built through the process of coping with challenges and results in endurance of strength, it involves self-control and willingness to acknowledge one’s own role in success as well as in defeat. And what matters is how one deals with it. Acknowledging possible biases in one’s thinking style, such as how they would reason or attribute their success or failure, is an important part of the process. Success can feel good and is in most cases a motivational boost, but one is not to define themselves by it, as one wouldn’t define themselves by their mistakes.

Steven Snyder, the author of Leadership and the Art of Struggle, notes that after suffering a setback, it is natural even for leaders to feel the burden of embarrassment and retreat into isolation. However, the leaders Steven interviewed for his research had strong social support systems, and they tapped into them during difficult times. Not only did they get the support and encouragement they needed to keep going, but also their social support system was an important source of new ideas and inspiration.

In conclusion, personal resilience isn’t all about setbacks or successes, it is also about learning the behaviours, attitudes and work patterns that allow one to keep going and growing, even in difficult or uncertain times. Resilience can also bring power, direction and energy to one’s career and life and for them to become more comfortable in an environment where nothing stays the same and the old ways may no longer work. Once they gain resilience, one can create a more successful career path, and at the same time find greater enjoyment with whatever their path may be.

Just because someone is afraid to push themselves towards something challenging and unfamiliar, it doesn’t mean that their strengths cannot in fact be hidden outside of their comfort zone, just waiting to be recognised. Thus, the outcomes from the process of resilience can further strengthen one’s resources and attitudes – ‘positive stress’, challenging goals and having the confidence to step outside of one’s comfort zone area all vital steps in order to experience greater satisfaction of one’s accomplishments.




Jill Flint-Taylor and Alex Davda – Understanding and Developing Personal Resilience (2015)

Steven Snyder – Leadership and the Art of Struggle (2013)

Tips for taking psychometric assessments

What to do when you are going for psychometric assessments

These days, psychometric assessments are being used for a staggering variety of roles, right up to CEO level. If applying for a job, you may be asked to attend an assessment centre with a large number of people, or to attend a one on one session where you take the assessments alone and may be offered a feedback session or a validation interview.

We are often asked by clients how to prepare for psychometric assessments. The first thing to remember is that you cannot learn the information on which you will be tested. They are licensed assessments, strictly limited to qualified practitioners.


Before the assessment:

  • If you have any form of disability that may impact upon your ability to do the assessment, let the company know in advance so that provisions can be made. For example, there are different forms of certain assessments that can be given if a candidate is dyslexic.
  • Find out how long the appointment will take and make sure you allow yourself ample time.
  • Remember, this process is a part of your interview, so conduct yourself accordingly; dress smartly, make your appointment promptly and don’t be late. Be friendly and polite towards everyone you meet as these factors will most likely to be taken into consideration, particularly if personality profiling is part of your assessment.
  • Have a good night sleep beforehand – many companies try to avoid testing candidates late in the afternoon, and for good reason, people perform better when they rested and more alert, so try to schedule your appointment in the morning or as early as possible in the afternoon.


During the assessment:

  • If you don’t understand the instructions, or the examples, ask for clarification. It might sound obvious, but it is vital you understand both before beginning the assessment.
  • Take a break between tests if possible, if one is not offered, then ask – performance generally begins to deteriorate after 50-60 minutes. Taking a break after 40 minutes can reverse this. Don’t be afraid to ask for a short break – it will improve your performance.
  • If you are doing cognitive assessments online, make sure that you are doing them in a place where you will not be disturbed. Generally speaking, these will be strictly timed and it will not be possible to “pause” the test and return at a later time.
  • Don’t worry if you feel you have performed badly on one of the assessments, it is difficult to gauge how well you have done. Additionally, most of the tests are designed so that only 1-2% of people can actually answer all the questions. Set it aside and move on to the next one.
  • For personality assessments, the key is to answer honestly. Give the first answer that comes to mind and don’t over think it. Do not try to give answers that you think are desirable but untrue. There are social desirability scales built into the assessments and it will show if you do this. More importantly, if you are not going to be suited to the role or organisation, then you will have had a lucky escape.


After the assessment:

  • Ask for feedback. Sometimes it will be offered. If it is not, then ask if it is possible to get feedback. In some cases, there will be a report written on your results and sent to the company. Ask if you may have a copy of this when the process is complete. Whether or not you get the job, it will be a useful and insightful thing to have and can perhaps highlight areas you may wish to develop.