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Why the Process Matters – Joel Brockner, faculty director of the High Impact Leadership program at Columbia Business School

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EQ Summit 2017 – Leaders of Innovation by Dr Martyn Newman

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EQ Summit 2017 – Highlights and behind the scenes footage


Remote Working is on the Rise – Infographic

We have been witness to huge monumental changes in the world in just recent years. With the advent of Internet technology, a large part of the globe have the ability to connect to the Internet which has also seen the rise of adoption and use of devices like smartphones, tablets and laptops. As a result and with the use of specific communication applications, people can converse while seeing each other’s faces even if they are located on the other side of the planet. This marks a massive change in terms of communication and how people carry out their work. Previously, if you wanted to meet a client, you’d have to arrange a face-to-face meeting (or a phone call obviously) but these new methods of communication mean that people can screen share, can “visually” meet and so on. People can even carry out work now on their commute which is a significant step forward in terms of efficiency.

These new steps forward in communications technology means that “remote” working is now also a possibility. Remote working allows an individual (or team) to work in a place other than their company’s office. It definitely requires trust (on both sides), it requires good Internet connection and it requires discipline on behalf of the remote worker themselves. We have put together this new infographic which covers the whole topic of remote working and its rise and what it means for both the employer and the employee. Check it out below.

Resilience Building Infographic

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Minimalism at Work

We’ve all heard about the Minimalism trend and how it involves rules, such as living with less than 100 items, capsule wardrobes and stark interiors. However, there is a lot more to Minimalism and in fact, less rules than one might think. This article is about how to bring minimalism to your working life, freeing up your time to do the important things, not just the urgent.

Ways to simplify your day to day 9 to 5:

  1. Clear your desk – get rid of unnecessary paperwork, books, cups and general clutter. Keep only what you need and are actively working on, to hand. It might sound like a cliché, but a clear desk really can help bring clarity to the mind
  2. Work on one thing at a time – this draws on the ‘if a things worth doing, it’s worth doing properly’ maxim. If you are going to dedicate your working hours to a task, make sure you complete it to the best of your abilities and this can be done so much more quickly and effectively by giving it your whole focus, for the time it needs. Decide firstly how long you need to get it done and set a timer. Turn off your email notifications if you can and focus solely on that particular task
  3. Handle things once; deal with your paperwork and then either shred it or file it, don’t keep it in a pile on your desk
  4. Workwear – plan ahead and don’t overcomplicate it. There is a reason why many successful business people wear the same thing, or a variation on the same outfit every day. It simplifies things and reduces ‘decision fatigue’. Project 333 looks at downsizing your wardrobe to 33 pieces per season and mixing and matching it to create a variety of outfits. It’s not compulsory to downsize to a particular number, but it can be useful to have some fail-safe outfits for important meetings and pick out a selection of clothing that you like to wear to work and which is comfortable, smart and functional. Ditch the rest if you can! If you know you’re not going have the necessary repairs done, or you know that a particular jacket will spend most of its time in the laundry basket because you won’t take it to the drycleaners, get rid of it. By editing your workwear, you will need a lot less time to make clothing decisions in the morning.
  5. Food – by eating the same thing every day, you are reducing and simplifying another aspect of your working life, freeing up your decision making capacity to deal with the important things in your working hours. That’s not to say that you need to eat the same lunch 365 days of the year, but you can pack a weeks’ worth of lunches that you can eat and then take the time to go for a walk, or do something else you actively enjoy during your break, such as reading, catching up on calls to friends or simply sitting mindfully outside and taking that time to recharge your batteries for the second half of the day


There is a lot more to minimalism of course, but these could be an easy way to kick-start your minimalist movement and bring some of the advantages to your working life. Minimalism is not really about less, it’s about more, freeing up more time and energy, in order to use these resources in a more productive and fulfilling way.


Resilience Building – Infographic

Having the ability to be a resilient person is a fantastic asset in that it allows a person to have the ability to deal with what life throws at them. Our lives are wholly unpredictable and we simply cannot predict what will happen from one day to the next. Dealing with personal issues like grief can be extremely testing on one’s ability to cope but resilience will see them through. Furthermore, there is a natural process to grief and eventually people find themselves working through the grief and gaining the ability to move forward, however difficult it may be. We have put together this infographic below about resilience building in all its guises. Learn about its importance and also learn how one can work on building resilience in order to face life’s more tough moments. Check it out below.

Resilience Building Infographic

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Lupine Leadership


A Pack of Wolves

The 3 in front are old and sick. They walk in front to set the pace of the running group lest they get left behind. The next 5 are the strongest and best, they are tasked with protecting the front side in the event of an attack. The group in the middle are always protected from any attack. The 5 behind them are also among the strongest and best; they are tasked with protecting the rear, if there is an attack.

The last one is the Leaader. He ensures that no one is left behind. He keeps the pack unified and all on the same path. He is always ready to run in any direction to protect and serve as the ‘bodyguard’ to the entire group.

Leadership, the Lupine way!  


The Neuroscience of Trust – HBR February 2017

Trust can be a somewhat elusive concept in business; employers have long been trying to determine the causes and effects and how to increase trust amongst employees. Recently, an article published in the HBR has shed some light on the science behind trust.

Oxytocin has been found to increase trust and trustworthiness in others. This was discovered when experimenters asked participants to transfer an amount of money to a stranger, knowing it would triple in amount, but the recipient may or may not share the money with them. Therefore the recipient’s trustworthiness was measured by whether or not they shared the money. They found that the more money the recipients received, the more oxytocin they produced. The amount of oxytocin they produced also predicted how likely they were to share the money – or how trustworthy they were. This clearly shows that trust fosters trust, the more they were trusted, the more trustworthy they were.

In order to prove that the oxytocin caused the trust, the experimenters administered a (safe) 24IU dose of synthetic oxytocin to the participants and found that those who were sending money to strangers more than doubled the amount they sent after being given the dose of oxytocin. Furthermore, not only did the participants remain cognitively intact, they also did not take any more risks during a gambling task – showing that the oxytocin did not simply reduce inhibitions – all it appeared to do was “reduce the fear of trusting a stranger”.

8 ways to foster trust in your organisation:

  1. Recognise excellence in your employees – the most powerful way to do this is to make the recognition tangible, unexpected, personal and public.
  2. Challenge stress – moderate stress releases neurochemicals oxytocin and adrenocorticotropin, the latter of which intensifies people’s focus and strengthens social connections. The task needs to be challenging yet achievable otherwise people give up.
  3. Autonomy – it has been found that almost 50% of employees would rather have greater control over their work than a 20% pay rise. An added benefit is that this also promotes innovation, allowing people to try differing approaches.
  4. Job crafting – allowing employees to choose to work on the projects that interest them most, whist ensuring that clear expectations and objectives are outlined from the outset.
  5. Sharing information – ensuring that employees are kept up to date and informed, uncertainty leads to stress and a decrease in oxytocin.
  6. Intentionally building relationships – when people build relationships in work, performance improves. This also extends to managers – those who show an interest in an employee’s goals and wellbeing outperform others in the quality and quantity of their work
  7. Facilitate whole-person growth – focus not just on the individual at work, but also on their work/life balance. Emphasis should be on the future, rather than the past – goals can be set with managers, but the employee should be given the autonomy to reach them, allowing them to develop personally as well as professionally.
  8. Showing Vulnerability – when leaders ask for help, this stimulates oxytocin in others, increasing their levels of trust. Being open about needing help shows the leader is secure in themselves and helps build credibility


The impact of trust was highlighted in this study – findings included:

  • Respondents whose companies were in the top quartile in terms of trust were 76% more engaged and 50% more productive than those in the bottom quartile
  • Those working in high trust companies enjoyed their jobs 60% more, and felt that they were 70% more aligned with their company’s goals and missions.
  • High trust employees had 11% more empathy for their co-workers and felt 66% closer to them.
  • High trust employees also experienced 40% less burnout.
  • Another interesting finding was that companies in the highest quartile of trust pay 17% more compared with those in the lowest quartile, indicating that they are able do so as the high trust company employees are likely to be more innovative and productive.

How To Build Personal Resilience

How To Build Personal Resilience – Our Informative Guide

A resilient person can not only handle a difficult experience in the moment, they can also bounce back quickly afterward. We can develop our resilience by managing our thoughts, behaviours and actions. To find out how we can build our personal resilience, let’s check out our informative guide below!

Understanding Personal Resilience

Albert Ellis created the A-B-C model of resilience which stands for:

A-B-C Model of Resilience: Understanding Personal Resilience

Resilience Exercise: How To Use The ABC Model

To put this model into practice, why not do the following exercise. Vividly recall a recent adverse event and answer the following:

A: Objectively describe the event and answer these questions: Who? What? Where? When?
B: Record your thoughts about the event. Why do you think it happened?
C: Make a note of your actions and feelings.

The Three C’s of Resilience


In the 1970s/1980s, Dr. Maddi of the University of Chicago carried out a study that discovered that the most resilient people held three key beliefs:
1. Commitment
They strived to be involved in events rather than feeling isolated.
2. Control
They tried to control outcomes, rather than lapse into powerlessness and passivity.
3. Challenge
They viewed stressful changes (whether they are positive or negative) as opportunities for new learning.

Steps To Becoming More Resilient


  1. Develop supportive and caring relationships at home, among friends and colleagues.
  1. Accept help and support and help others when they need it.
  1. Receiving & appreciating kindness from others may be just as important as offering it up.
  1. This is because gratitude is an important part of resiliency.
  1. Remember that some crises are beyond your control.
  1. You cannot change events however you can change the way you interpret and react to them.
  1. It’s important that you try to accept this and look ahead.
  1. Accept that change is part of life and that you will have to adapt to changing circumstances.
  1. Set some realistic goals and take regular small steps towards achieving them.
  1. Ask yourself, “What’s the one thing I can accomplish today?” rather than focusing on the overarching goal.
  1. Be decisive – do as much as you can rather than avoiding problems and hoping they will go away.
  1. Try to understand your own experiences of dealing with loss, hardship or emotional problems.
  1. Appreciate what you have learned from these difficult issues.
  1. Develop a positive view about yourself and be confident in your strengths and abilities.
  1. Try to take a longer-term perspective and don’t blow the significance of the event out of proportion.
  1. Stay hopeful and optimistic.
  1. Visualise what you want, rather than worrying about what you fear.
  1. Look after yourself – your health, fitness and need for relaxation and peace.
  1. Looking after yourself will give you the strength and balance to deal with difficult situations.


Developing Resilience: Active Thinking


Active thinking leads to action which massively helps to build our personal resilience. To get yourself out of a negative situation you need to act. To shift into active thinking, ask yourself questions such as the following:

  • How can I contain the problem so that it does not get worse?
  • What can I do to limit the scope / the duration of this issue?
  • How can I reduce the possible downside of this troubling event?
  • How can I increase the possible upside of this event?
  • What aspects can I control?
  • How can I best respond?


Developing Resilience: How To Immunise Yourself Against Stress

 Personal resilience: How to protect yourself from stress

Protecting yourself against stress works the same way as medical immunisation. A doctor inoculates his/her patient against disease by introducing tiny amounts of a virus into their bloodstream. This stimulates the body’s natural immune responses.

You immunise yourself against stress by purposely exposing yourself to different stressors. For the most part, stressors are anything that are outside of your comfort zone. Some ideas include:

  • Learning something new.
  • Going for a meal by yourself.
  • Doing something that scares you.


How To Build Personal Resilience At Work

How To Build Personal Resilience At Work

  • Appreciate social support and interaction with your workmates.
  • Treat every problem as a learning process. By developing the habit of using challenges as opportunities, you will develop a strong sense of achievement.
  • Avoid making a big drama out of a crisis. Stress and change are a huge, unavoidable part of life – how we understand and respond to crisis situations has a massive impact on how stressful we find them.
  • Make sure you celebrate your successes at work. By taking the time to appreciate what went well for you during the day will train your mind into looking for successes instead of dwelling on negativity.
  • Develop realistic work goals so you will have a sense of purpose.
  • Doing something positive in the face of adversity brings a sense of control to your life, even if it does not eliminate the difficulty.
  • Cultivate a positive view of yourself. By building confidence in your ability to fix problems as well as trusting your instincts, will help you to build resiliency.


This TED talk outlines exactly what it means to build resilience in our lives.

If you’d like more information on to build your personal resilience, why not attend one of our resilience workshops? Contact us today!