Corporate vision and mission statements often describe the way that customers and stakeholders will be engaged and treated and how people within the business will work together. The challenge lies in how to turn this promise into a reality. The key is in how the people within the organisation behave. It is people that represent the business, both internally and externally. We have a great breadth and depth or expertise in translating organisational values into models of behaviour that can be measured and developed with structured cost-controlled processes.